Frequently Asked Questions

Do you offer free shipping?

Yes! We offer 100% free shipping on all orders within the United States, with no minimum purchase required.

How long does delivery take?

Orders are typically handled within 1-3 business days and arrive within 4-7 business days after that. Orders placed before 5:00 PM (EST) are processed the same day.

Do you ship internationally?

Currently we only ship within the United States. We do not offer international shipping at this time.

What is your return policy?

We offer a 30-day return policy. Items must be unworn, unused, with tags, and in their original packaging, along with proof of purchase. Contact us at Support@storesmith.shop to start a return.

When will I get my refund?

Once your return is received and inspected, approved refunds are automatically issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, securely processed through Stripe.

Is my payment information secure?

Yes. Our site uses industry-standard 256-bit SSL encryption, and your card details are never stored on our servers. All transactions are processed securely through Stripe.